Frequently Asked Questions

The Basics

What is Zerocater?

Zerocater makes it easy for companies to feed their employees and build a better workplace. We bring family-style meals from top local restaurants to teams across the San Francisco Bay Area, Los Angeles, New York City, Chicago, Washington D.C. Metro Area, and Austin.

How does Zerocater corporate catering service work?

When you sign up with Zerocater, you are paired with a dedicated account manager who learns the tastes, preferences and dietary restrictions of your team. Your dedicated account manager stores this information in your custom profile to help refine future orders.

Zerocater partners with independent restaurants, food trucks, and private chefs in your area to bring meals to your office. Your dedicated account manager selects the vendor and builds a menu tailored to your team’s needs and preferences. Meals can be provided as a recurring catering service, or as a one-time company event

How much does Zerocater corporate catering cost?

Your dedicated account manager tailors each menu to your team’s budget, headcount, and desired cuisine. A typical Zerocater meal ranges from $12–$15 per person, which includes tax, tip, and delivery.

We accept payment by ACH, check and credit card. Orders paid by credit card will incur a 3% credit card processing fee.

Do you serve breakfast too? What about happy hour?

Zerocater’s vast food vendor partners network allows us to accommodate over 30 cuisine types and all meal types and occasions, including happy hour, breakfast, lunch, dinner, and even dessert bars.

The Food

How do you choose your food vendor partners?

We hand-select independently owned restaurants, caterers, food trucks, and private chefs in each of the cities we operate. We believe local food entrepreneurs bring a strong sense of pride in their business, resulting in a better overall product than a national chain.

You may find your favorite neighborhood cafe on our vendor list, but there also may be names you’ve never heard of. Our vast selection of restaurant partners extends over 30 cuisine types, including:

Can we choose what to order?

Our service is highly customized, and we encourage you to put faith in your dedicated account manager. These individuals come from event planning, hospitality, and restaurant industry backgrounds; and are well-versed in our vendors’ offerings. If you have a specific request, your dedicated account manager will work with you to bring your vision to the table.

What is included with each meal?

Zerocater provides an all-inclusive service. Each meal comes complete with menu curation, delivery, and set-up; with plates, utensils, and napkins provided. All meals are presented family- style unless instructed otherwise. Labels are provided for each dish, with dietary restrictions noted.

How do we make sure our office gets enough to eat?

Our dedicated account managers are experts in portioning each dish to headcount. A typical spread will include a vegetable, starch, and 4–6 ounces of protein per person. If your team prefers an additional protein, fewer starchy sides, or more greens; we can make those adjustments.

The Details

Can we change or cancel our order?

We understand plans change. In the case you need to adjust your order, contact your dedicated account manager by phone or email. Our restaurant partners need advance notice to prepare additional menu items, so try to make these changes as soon as possible.

For complete details view Zerocater’s cancellation and supplemental food policy.

What if the food’s late or there’s something wrong with our meal?

We hold high standards for our restaurant partners, with emphasis placed on food quality and timeliness. We monitor each delivery from preparation to the moment it arrives at your office. If an order is late or incorrect, we’ll do all we can to make it right.

When are you going to be in our city?

Currently, we serve the San Francisco Bay Area, Los Angeles, New York City, Chicago, Washington D.C. Metro Area, Austin, and Boston areas but we are growing quickly and plan to expand further soon. Stay tuned!