Cancellation and Supplemental Food Policy

Cancellation Policy

Cancellations/Reductions for Under 50 People
  • At least 24 hours notice: no cancellation fee
  • Less than 24 hours notice, until 6 PM day before meal: 50% of food cost
  • After 6 PM the day before the meal: 100% of food cost
Cancellations/Reductions for 50 – 199 People
  • At least 48 hours notice: no cancellation fee
  • Less than 48 hours notice, until 6 PM day before meal: 50% of food cost
  • After 6 PM the day before the meal: 100% of food cost
Cancellations/Reductions for 200 or More People
  • At least 72 hours notice: no cancellation fee
  • Between 48 and 72 hours notice: 40% of food cost
  • Less than 48 hours notice, until 6 PM day before meal: 50% of food cost
  • After 6 PM the day before the meal: 100% of food cost
All cancellations or reductions requested outside of business hours (Monday – Friday, 9 AM – 6 PM) will be considered effective the following business day. This cancellation policy is based upon business days from the meal time (not including weekends).

Supplemental Food Policy

Should you experience a food shortage during your meal, contact ZeroCater as soon as possible if you’d like to arrange a supplemental food delivery. Please note you will be billed for any additional food ordered through ZeroCater unless it is determined that the food shortage is due to a vendor error or ZeroCater ordering error.