Welcome to ZeroCater’s Culture Club where you’ll meet the rockstars who are behind the scenes of our daily operations making sure our customers have delicious office meals and snacks, each and every time.
Jhari is a once-in-a-lifetime type of team member who stays positive and resilient in the face of challenges, who never complains, and who inspires those around him. He is a solutions-oriented, breath of fresh air, and he’s got more style in his pinky finger than most of us have in our whole wardrobe! Jhari is able to keep the big-picture operation in mind while making time to invest in individual team members through 1:1 coaching. In this way he is working to build a strong, cohesive team of OSS professionals. Thank you for being one to look up to and one to lean on, Jhari!
- Jhari Townsend
- Catering Operations Team Lead
- San Francisco Bay Area
Tell us about your current role and what you do?
I manage our team of Catering Operations Onsite Specialists (OSS), and help develop them to reach their highest potential. It’s our team’s job to oversee a customer’s entire meal and provide customers with white glove service to ensure flawless execution, each and every time.
What is the best part of your role at ZeroCater?
Working with an awesome team of individuals.
How have you grown in your career since joining ZeroCater?
I started with ZeroCater as an OSS, worked really hard, learned a lot and was promoted to Pilot Lead. I took personal ownership in every office catering service, taking on additional responsibilities to ensure we executed excellence. I was promoted again to become the Operations Team Lead.
What is your motto or personal mantra when it comes to your career?
No Excuses, get it done!!!
Why did you decide to join ZeroCater?
I have a passion for food and customer service. ZeroCater’s structure and professionalism drew me to the company.
What has been your most memorable moment at ZeroCater?
My most memorable moment at ZeroCater so far was a recent hot dog eating contest that we catered for Okta. It was a very different event than our normal day-to-day but very fun and exciting to see how our customers embrace food as part of their company culture!
What is your proudest accomplishment at ZeroCater and Why?
My proudest accomplishment is becoming Operations Team Lead. It showed me that if you work hard and stay dedicated, your work will not go unnoticed and you will definitely get rewarded for your efforts and accomplishments.
What advice would you give to someone hoping to join the ZeroCater team?
I would say, do your best at all times. Be a team player, show initiative and always challenge yourself to do more.
What’s the best way to start your workday?
I always start my day with a good breakfast, French toast and bacon is my favorite. It gives me the energy I need and sets me up to have a good day.
Tell us two truths and one lie about yourself?
- I am a great swimmer
- I used to be a hip hip dancer
- I was voted quietest in the high school hall of fame
What does an ideal Sunday look like for you?
Church with my family
What’s at the top of your bucket list?
Last question, what is your favorite meal you’ve had at ZeroCater?
It has to be Flavas Jamaican Grill with their Jerk chicken, BBQ pork, rice and beans or City Smoke House’s hot links, grilled chicken, baked beans, corn, and mac n’ cheese. They are both delicious so I can’t choose one.
Want to work alongside Jhari? Check out the latest career opportunities with ZeroCater!
*Jhari is not a great swimmer, but he is a fantastic cook!