1. A promo applies only to orders meeting the conditions stated for that promo.
2. One promo applies per order. Where an order qualifies for more than one, the promo giving the largest total benefit is applied — the others do not stack.

What a discount applies to

3. Discounts apply to the food subtotal only. Add-on services, taxes, delivery fees and tips are excluded.

Refunds

4. A refund returns the net discounted amount actually charged, not the pre-discount price.

Change

5. CaterAi reserves the right to modify or terminate any promotion at any time.

2. CaterAi Rewards

Earning

1. Members earn 1 point per $1 spent.
2. Points are earned on the food and add-on services subtotal, after any credits, promos or discounts are applied.
3. No points are earned on taxes, delivery fees, tips, other fees, or non-CaterAi orders.
4. Points are awarded when the meal is delivered.

Redemption

5. Points may be redeemed for an Amazon gift card or a discount on a future meal. No other redemption options exist.
6. Redemption is in fixed increments; a balance below one full increment cannot be redeemed until it reaches one.
7. One gift card per redemption. Multiple cards require multiple redemptions.
8. Meal discounts apply at the menu level and are capped at the menu price.
9. Meal discounts may be applied only to a scheduled meal.

Ownership and transfer

10. Points are non-transferrable between accounts and cannot be resold.
11. Points have no cash value and are not redeemable for cash or as credit on past orders.

Expiry

12. Points expire if the member has no points activity for 12 months. Both earning and redeeming reset the 12-month clock.

Refunds

13. A refunded order reduces points proportionally, and a balance may go negative as a result.
14. Where a redemption target is fully cancelled, the redeemed points are returned.

Employer accounts

15. If a company’s account administrator opts the company out, accumulated points are preserved but cannot be redeemed while the opt-out is in force.
16. A member who also belongs to another company that has not opted out is unaffected and can redeem in full.
17. If a member leaves an enterprise account or their account is deactivated, accumulated points are forfeited — they are not transferred to the employer or to any other account. A member who remains active at another company is unaffected.
18. Deleting an account forfeits all points.

Change

19. CaterAi reserves the right to modify or terminate the Rewards program at any time.

3. CaterAi Referral Program

Phase 1 specification. Launching in approximately two weeks. All decisions are settled; nothing below is provisional.

Who can take part

1. Any signed-in CaterAi user may refer. No prior order is required.
2. The person referred must be new to CaterAi — they do not qualify if they are already a user at a company that holds a CaterAi account, or if they have previously ordered.
3. The person referred must arrive via the referral link. Where more than one link is clicked, the first one applies.
4. Employees of Zerocater are excluded on both sides.

What the referrer earns

5. 1 point per $1 the referred person spends, on the same subtotal basis as Rewards earning, for 6 months from the referred person’s first delivered order.
6. A one-time bonus of 2,500 points, paid once the referred person’s cumulative spend passes $1,000 within that period. It is paid once, and is not paid if that threshold is never reached.
7. Referral earnings are capped at 30,000 points per person referred. There is no limit on the number of people a member may refer.
8. No second-tier rewards. A member earns nothing on referrals made by the people they referred.

What the referred person receives

9. 1,000 points on their first delivered order.
10. This is in addition to any promotion they qualify for as a new customer. It does not replace, reduce or disqualify a promotion.

Timing and conditions

11. All referral points are awarded on delivery, not when an order is placed.
12. Referral points are ordinary CaterAi Rewards points and follow all Rewards terms above — redemption, transfer, cash value and expiry.
13. Referral points expire on the referrer’s own 12-month inactivity clock. Orders placed by the person they referred do not count as the referrer’s activity.
14. Referral points are not reversed if the referred person’s order is later refunded or cancelled.

When a referral does not count

15. The referred person’s order does not qualify if it is paid using a payment method already held on the referrer’s account.
16. Where a company has opted out of CaterAi Rewards, referral is disabled with it — no points are awarded to either side.
17. CaterAi may void or reverse referral rewards, including rewards already issued or used, where either party is obtaining unfair advantage or otherwise acting against the terms or spirit of the offer.

Change

18. Program terms may change. Changes are not retroactive to referrals already earning.