Welcome to Meet Your Manager where you’ll get a chance to learn about the individuals driving Zerocater’s revenue operations engine to change a $200 billion industry with technology that helps companies build a better workplace culture through food.
- Steve Crinnion
- Head of Revenue Ops
- San Francisco
What did you do prior to joining Zerocater and how did you end up at Zerocater?
I have had the opportunity to run several operation teams over the last 25 years including alliances, marketing, customer success, and sales. For the last 10 years, I have worked exclusively with SaaS companies running customer success organizations and working to transform the customer experience. I am passionate about mentoring customer success managers on how to best handle improving the experience for the customer as well as driving additional sales opportunities.
What is unique or motivating about the work you do at Zerocater?
I am extremely excited to develop and build a best-in-class customer success and revenue operations organization while working in a company that is disrupting and reinventing the entire corporate food business. My colleagues that I have been working with here at Zerocater I have found to be extremely talented, passionate, and dedicated.
Since you are fairly new to joining Zerocater, what project or initiative are you most excited about?
I am excited to work on a couple of initiatives. One is to ensure that the Revenue Operation is a sales enabler and not a sales prevention function, and the other is that the Customer Success organization is aligned to deliver outstanding assistance in driving value for both the customer and Zerocater.
Which Zerocater value resonates most with your team?
This one’s easy. The value that most resonates with the team is “Be Customer Obsessed.” We are driven to ensure that our customers have the best experience through one of our unique meal solutions. The team wakes up every day looking for ways to make our customers’ meal experience even better than the day before. They work to resolve any issues and are constantly suggesting the best ways for rolling out a meal program that will delight the customers’ employees.
If there was one word or phrase that describes your company culture what would it be and why?
I have found that we are a “results-oriented” organization. When the job is done correctly, customers stay because of the outstanding personal attention provided, and the value received for the services being delivered.
What food could you not live without?
Spaghetti! We have a long tradition that has been passing down from generation to generation this special recipe for the sauce. Every Christmas each family makes a pot of the special sauce for the Christmas dinner, and we compare which family made the best spaghetti sauce that year.
If you could magically own an existing restaurant, which one would it be?
I would love to own Bertolucci’s in South San Francisco. My grandparents always took me to this restaurant. I have always liked the experience of an Italian restaurant because it feels like a large family has come together to share the meal and stories of the day.
