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Join ZeroCater!

At ZeroCater, we believe food is one of the easiest, and most effective, ways to build culture in an office. We make it easy for companies to feed their employees delicious meals and are building technology to revolutionize the way employees eat. Our proprietary FoodIQ® technology learns employees’ unique tastes and preferences to curate menus they will love. We successfully launched our core product into 6 markets nationwide and recently launched Cloud Cafe, a personalized digital cafeteria that offers companies unmatched flexibility and enables employees to choose their own daily meals from hundreds of top-rated caterers and restaurants. ZeroCater is changing a $100 billion industry and continues to innovate to best serve today’s dynamic workplace.

Head of Customer Experience

at ZeroCater Austin, TX
(View all jobs)

Our Head of Customer Experience will build a food-loving customer experience team to be the managed catering and Cloud Cafe expert at ZeroCater. We are seeking a structured, analytical and strategic thinker comfortable solving lots of complex problems. ZeroCater’s Head of Customer Experience will enable a rapidly growing customer experience team by developing playbooks and quarterly training programs aimed at reducing time spent on meal and snack planning across all core processes. This is an exciting opportunity for an energetic, problem-solver to scale an essential function at ZeroCater and serve as the GM of the Austin office.

What you will do:

  • Own and create a structured process for catering and snacks curation to maximize efficiency and improve customer experience
  • Connect customer experience with all functions in the company to create a seamless customer experience
  • Act with a plan and make smart investments to improve both contribution margin and our customer’s food experience.
  • Partner with Engineering and Product to redesign internal tools and systems to reduce errors, increase efficiency, and improve the catering and snacks planning process.
  • Define the ideal candidate profiles to hire and attract the right talent to transform our customer’s food programs.

Qualifications for success:

  • 12+ years experience leading client-facing teams and operations with 5+ years of people management experience.
  • Bachelors Degree in business or related field (MBA a plus).
  • Track record of successfully hiring, training, retaining and scaling team of 50+ customer experience professionals capable of delivering a transformational improvement to the client experience. Experience managing director level talent preferred.
  • Deep understanding of SaaS and the value drivers in recurring revenue business models.
  • Experience rolling out new technologies and partnering closely with fellow executives on engineering and product.

What we offer:

Not only will you have the opportunity to grow your career with other food-obsessed colleagues who have a shared passion for creating delight for customers, but you will also work alongside a highly collaborative team that values leading with trust and respect, and taking smart risks.

  • 401k match with immediate vesting
  • Unlimited PTO, 9 paid holidays, 5 days of sick time, plus 8 hours of volunteer time 
  • Low to no-cost comprehensive health insurance (Blue Cross) 
  • Medical concierge through One Medical
  • Dental & vision coverage
  • Employer-paid life, short-term and long-term disability insurance 
  • $100 monthly gym stipend
  • Equity 

NOTE: This position needs to be based in Austin, TX. It will be fully remote for the first couple of months.

“The shared meal elevates eating from a mechanical process of fueling the body to a ritual of family and community, from the mere animal biology to an act of culture.”

- Michael Pollan

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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