Join ZeroCater!

At ZeroCater, we believe food is one of the easiest, and most effective, ways to build culture in an office. We make it easy for companies to feed their employees delicious, family-style meals and keep exciting snack programs fully-stocked with variety and rotation. ZeroCater has successfully launched our core product, Managed Catering, into 6 markets and are excited to offer Snacks + Beverages to clients in San Francisco. With our $12M in Series B funding, we plan to expand Snacks and Catering nationally to new enterprise and Fortune 500 clients. ZeroCater is changing a $169 billion industry and continues to sustain year over year growth.

Food Curation Analyst - Snacks

at ZeroCater Austin, TX
(View all jobs)

The Food Curation Analyst (Snacks) will be joining a specialized ZeroCater team dedicated to crafting the best possible experience for our customers. In this role, you will be responsible for building and maintaining Snacks clients' subscriptions, coordinating necessary changes to peers from the Warehouse and Client Success team(s). Making decisions about new offerings, budget adjustments and order volume are required on a daily basis.  

As part of the new Food Curation department, the Snacks team will be building on current expert models, testing new technology tools in development, and continuously evolving processes that bring success to client experiences. Team members need to be strong problem-solvers and creative thinkers who are detail-oriented.

What you will do:

  • Build a strong snacks program that matches a client's budget, program goals and taste interests
  • Become a subject matter expert in all aspects of subscription planning, and select variations that achieve client preferences & dietary choices
  • Pay attention to detail and confidently solve client-service issues both in a proactive manner, and as they arise
  • Collaborate with peers in Client Success, Support, Sales and the Warehouse to ensure ZeroCater provides clients a seamless experience that matches their goals
  • Build and maintain relationships with clients while providing seamless execution of day-to-day snacks service

Qualifications for Success:

  • 1+ years customer service or purchase selection experience
  • Experience in analyzing data, identifying trends, and making relevant recommendations to improve client experience 
  • Ability to think outside of the box and generate ideas through learning and collaboration
  • Detail-oriented, but know when to take a step back and take in the big picture - you have a knack for accomplishing difficult tasks through prioritization and time management
  • Knowledge of and enthusiasm for food as a business solution that fosters community, culture, and productivity

“The shared meal elevates eating from a mechanical process of fueling the body to a ritual of family and community, from the mere animal biology to an act of culture.”

- Michael Pollan

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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