Join ZeroCater!

At ZeroCater, we believe food is one of the easiest, and most effective, ways to build culture in an office. We make it easy for companies to feed their employees delicious, family-style meals and keep exciting snack programs fully-stocked with variety and rotation. ZeroCater has successfully launched our core product, Managed Catering, into 6 markets and are excited to offer Snacks + Beverages to clients in San Francisco. With our $12M in Series B funding, we plan to expand Snacks and Catering nationally to new enterprise and Fortune 500 clients. ZeroCater is changing a $169 billion industry and continues to sustain year over year growth.

Head of Customer Experience

at ZeroCater Austin, TX
(View all jobs)

Our Head of Customer Experience will build a food-loving customer experience team to be the catering and snacks experts at ZeroCater. We are seeking a structured, analytical and strategic thinker comfortable solving lots of complex problems. ZeroCater’s Head of Customer Experience will enable a rapidly growing customer experience team by developing playbooks and quarterly training programs aimed at reducing time spent on meal and snack planning across all core processes. This is an exciting opportunity to scale an essential function at ZeroCater and serve as our GM of the Austin office.

What You’ll Do:

  • Own and create a structured process for catering, snacks and beverage to maximize efficiency and improve customer experience
  • Connect customer experience with all functions in the company to create a seamless customer experience
  • Act with a plan and make smart investments to improve both contribution margin and our customer’s food experience.
  • Partner with Engineering and Product to redesign internal tools and systems to reduce errors, increase efficiency, and improve the catering and snacks planning process.
  • Define the ideal candidate profiles to hire and attract the right talent to transform our customer’s food programs.

Qualifications for Success:

  • Whip-smart, energetic leader with 15+ years experience leading client-facing teams and operations
  • Track record of successfully hiring, training and retaining a team of customer experience professionals capable of delivering a transformational improvement to the client experience
  • Deep understanding of SaaS and the value drivers in recurring revenue business models.
  • Has managed managers and scaled teams past 50+, experience managing director level talent preferred
  • Experience rolling out new technologies and partnering closely fellow executives on engineering and product.

“The shared meal elevates eating from a mechanical process of fueling the body to a ritual of family and community, from the mere animal biology to an act of culture.”

- Michael Pollan

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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