Join ZeroCater!

At ZeroCater, we believe food is one of the easiest, and most effective, ways to build culture in an office. We make it easy for companies to feed their employees delicious, family-style meals and keep exciting snack programs fully-stocked with variety and rotation. ZeroCater has successfully launched our core product, Managed Catering, into 6 markets and are excited to offer Snacks + Beverages to clients in San Francisco. With our $12M in Series B funding, we plan to expand Snacks and Catering nationally to new enterprise and Fortune 500 clients. ZeroCater is changing a $169 billion industry and continues to sustain year over year growth.

Client Success Manager, Pilots

at ZeroCater San Francisco, CA
(View all jobs)

The Pilot CSM role will act as the driver of the ZeroCater Pilot program and will be focused on earning new client business in partnership with both the Sales and Food Curation teams. This role works cross-functionally in order to ensure overall success and conversion from Pilot client to Recurring subscription. A successful CSM will quickly establish trust with our potential client base allowing them to make a positive impact on the outcome of the client’s pilot program. The ideal candidate for this role has meticulous attention to detail, strong communication, time management skills, and a willingness to go above and beyond for clients to ensure the success of the pilot program.

What you will do:

  • Act in partnership with Sales to ensure client's transition for current/non-existing meal program is successful 
  • Become a trusted advisor to clients by offering guidelines, suggestions, and best practices for their particular meal program 
  • Onboard new clients and attend pilot meals to provide additional feedback and coaching to all key players both internal and external
  • Act as the communication bridge between client and ZC team partners from other departments 
  • Successfully handoff pilot accounts to recurring CSMs and ensuring no client details/preferences are missed 

Qualifications for Success:

  • 1-2 years of customer service or account management experience
  • Proficiency in project management, Salesforce, and spreadsheet applications 
  • Proven track record of working cross-functionally with multiple teams (i.e. Sales, Catering Operations, Food Curation, etc.)
  • Ability to demonstrate a strong sense of ownership for client satisfaction, even if it requires you to expand the scope of the role at times
  • Proven success in identifying gaps in current program and demonstrating creative ways to affect change/suggestion enhancements 
“The shared meal elevates eating from a mechanical process of fueling the body to a ritual of family and community, from the mere animal biology to an act of culture.”
 - Michael Pollan
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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