Cancellation and Supplemental Food Policy
Meal Cancellation & Headcount Reduction Policy
Our policies for late order cancellation and order reductions minimize the impact of these unexpected changes on both our clients and catering partners. The required minimum notice periods and penalties are defined below:
For Zerocater Add-On Services and an individual catering partner’s order serving 1–299 people (based on the original order’s headcount), if cancellation or order value reduction is made:
- Before 2:00 PM, 2 business days prior to meal date: No charge
- Before 2:00 PM, 1 business day prior to meal date:
- Cancellation: 50% of the total invoice will be charged
- Reduction: 50% of the price difference between the original and updated invoice
- After 2:00 PM, 1 business day prior to meal date:
- Cancellation: 100% of the total invoice will be charged
- Reduction: 100% of the price difference between the original and updated invoice
For Zerocater Add-On Services and an individual catering partner’s order serving 300+ people (based on the original order’s headcount), if cancellation or order value reduction is made:
- Before 2:00 PM, 3 business days prior to meal date: No charge
- Before 2:00 PM, 2 business days prior to meal date:
- Cancellation: 50% of the total invoice will be charged
- Reduction: 50% of the price difference between the original and updated invoice
- After 2:00 PM, 2 business days prior to meal date:
- Cancellation: 100% of the total invoice will be charged
- Reduction: 100% of the price difference between the original and updated invoice
Examples
- Wednesday 8:00 AM breakfast menu for 100 people → at least 2 business days’ notice means you must cancel/reduce your order before Monday at 2:00 PM to avoid a penalty.
- Wednesday 8:00 AM breakfast menu for 300 people → at least 3 business days’ notice means you must cancel/reduce your order before Friday at 2:00 PM to avoid a penalty.
Business Days Definition
Business days are defined as Monday through Friday weekdays that do not fall on a holiday defined below. If the minimum notice period to avoid a late cancellation or order reduction penalty falls on a holiday, you must make your change one business day earlier to avoid a penalty.
- New Year’s Eve
- New Years Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving Day
- Christmas Eve
- Christmas Day
Important Note
- Any holiday that falls on a Saturday is observed on the preceding Friday.
- Any holiday that falls on a Sunday is observed on the following Monday.
