The Culture Club: Meet Crystal, ZeroCater’s Charming Customer Success Whiz

Posts by Andy Lavelle By
September 24, 2018

Welcome to ZeroCater’s Culture Club where we’ll introduce you to the standout stars working behind the scenes to make sure our customers have delicious office meals and snacks, each and every time.

Crystal Fong
Name: Crystal Fong
Title: Customer Success Coordinator
City: New York

“Crystal is an absolute joy to work with! She’s a tenured team member of our account management team.  Clients love her attention-to-detail and coworkers admire her ability to gracefully manage a thousand things at once.” – Bukola Adekanbi, Senior Manager of Client Success

In your own words, what does ZeroCater do?

ZeroCater is the bridge between hungry companies and amazing, local restaurant partners.

Tell us about your role on the team, and how it’s grown since you started.

As part of the CS team, I manage relationships with and establish trust amongst, our clients, and vendors. I started off by planning menus for smaller offices in NY, while monitoring daily deliveries and negotiating compensation with our vendors. Since then, my role has transformed into managing some of our largest clients in New York and Washington, DC, as well as working on a long-term strategy for our clients and ZeroCater.

What were you doing before, and what did you decide to join ZeroCater?

I was part of the Customer Service team at Next Jump, an e-commerce company. I decided to join ZeroCater because I was interested in the start-up environment and food has always been a huge passion of mine.

What is the best part about your role at ZeroCater?

I love my coworkers and getting to know (and taste) our local vendors.

What are the opportunities for growth at ZeroCater?

With the expansion of our Customer Operations team, there are more career paths than ever, especially into senior roles.

At this moment, what are you most excited about at ZeroCater?

The new talent coming in and the stronger bonds created amongst each team.

How do you start your day?

I’m a cereal type of girl.

Tell us two lies and one truth about yourself*

I love eating mangos.
I have never been admitted to the hospital.
Karaoke is my jam.

If there was a movie made about your life what would the movie title be and who would you want to play you?

I have no idea on the movie title, but I definitely want Jackie Chan to play me!

What do you like to do when you’re not at work?

Dancing (hip-hop, urban, house and more).

Last question, what is your favorite meal you’ve had at ZeroCater?

Mighty Quinn’s BBQ or Red Star’s Rice Bowls!

Want to Work with Crystal? Check Out ZeroCater Client Success Career Opportunities!

* (Crystal’s Truth? She’s never been admitted to the hospital, and we’re sure glad for that!)

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