ZeroCater has partnered with HappyOrNot®, the global leader and pioneer in instant customer and employee satisfaction reporting, to collect customer feedback for their data-driven catering and snacks services.
For the office catering industry, ensuring delicious, fast and accurate meal deliveries requires cutting-edge technology, high-level communications, the best food partner network, and a team of dedicated professionals.
To ensure we provide the best possible service, we need to know how our customers experience our service and then put that feedback to use. With that in mind, we’ve introduced HappyOrNot terminals to high-volume clients where our team can utilize HappyOrNot’s anonymous and easy-to-use Smiley Terminal™ and reporting service to access and monitor customer feedback data, faster.
HappyOrNot’s Smiley Terminals offer a simple, yet valuable, tool for collecting feedback. ZeroCater strategically places terminals in areas where they receive the highest response rates, such as corporate lunchrooms or break rooms. Each workday, ZeroCater end users is able to provide their confidential thoughts about their meal experience by pressing one of four Smileys (dark green = very happy, light green = happy, pink = unhappy, or red = very unhappy). The benefit is that the Smiley Terminals allow ZeroCater to be more proactive in improving customers’ experiences by providing our entire team fast access and insight into how customers experience each. Since the beginning of 2017, ZeroCater has received over 100,000 feedbacks via the HappyOrNot Smiley Terminals and boosted our customer engagement and feedback by 400%.
To see how HappyOrNot has helped ZeroCater realize its goals, watch this video.