Each year Salesforce puts on one of the most well-known conferences in the tech community. Dreamforce effectively takes over the city of San Francisco for the week. The conference consists of keynotes with notable leaders, breakout sessions, and of course, their epic parties.
This year, our very own Kathryn Hering, a Business Operations Manager at Zerocater, will be presenting in a breakout session at Dreamforce. She will participate in a Q&A panel discussion on Thursday September 17th at 3pm in the Presidio room of the Palace Hotel.
Below is more information on the session.
Ninjas, Crackerjacks, and Superheroes: Delivering Service with Personality
Customer Service is a philosophy that can transform the way your entire organization is perceived—by your employees and your customers. Join us to hear how some of Desk.com’s most innovative customers have brought personality to their support team.
In this breakout session, Kathryn will be sharing how Zerocater has built an outstanding customer success team—a team that truly believes in the mission of our organization and ensures they deliver the best possible experience for our clients. Creating a great company culture is at the heart of this initiative. Without it, customer service teams will continue to provide less than stellar service.
In addition to a great company culture, the approach and strategy to customer success are just as important. The most meaningful customer service experiences don’t make customers feel like just a case or number. Clients are able to connect and form real relationships with their account managers, and ultimately the organization, through great tools like desk.com.
Join us on Thursday to learn more about Zerocater culture and customer success!