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Join ZeroCater!

At ZeroCater, we believe food is one of the easiest, and most effective, ways to build culture in an office. We make it easy for companies to feed their employees delicious meals and are building technology to revolutionize the way employees eat. Our proprietary FoodIQ® technology learns employees’ unique tastes and preferences to curate menus they will love. We successfully launched our core product into 6 markets nationwide and recently launched Cloud Cafe, a personalized digital cafeteria that offers companies unmatched flexibility and enables employees to choose their own daily meals from hundreds of top-rated caterers and restaurants. ZeroCater is changing a $100 billion industry and continues to innovate to best serve today’s dynamic workplace.

Client Success Manager - Enterprise

at ZeroCater San Francisco, CA
(View all jobs)

The Client Success Manager is responsible for managing a high value portfolio of clients and owning the customer experience from start to finish. You’ll be responsible for the onboarding, growth, and retention of your accounts, strategically building relationships while overseeing day-to-day operations for your clients. As a subject matter expert, you will provide guidance to clients on how to get the most value out of our product, and work cross-functionally with management to ensure clients receive maximum value of our service.

What you will do:

  • Manage a portfolio of ZeroCater clients as their primary point of contact and trusted advisor; establishing clear goals of a client’s food program and develop relevant ROI models to support the ZeroCater experience
  • Identify and initiate renewal and up-sell activities to maximize client satisfaction and ZeroCater revenue opportunities
  • Build and maintain relationships with key stakeholders across a client’s organization and serve as their primary expert in food and cultural programs
  • Hold recurring check-in calls and on-site visits with clients and lead business presentations based on client needs
  • Collaborate with the sales team to onboard new clients to our service, and with the Food Curation team to ensure client meals are executed and optimized over time based on client feedback

Qualifications for success:

  • 2+ years managing 100+ accounts in a subscription or project-based business
  • Proven track record in contract renewal activities and managing/growing a portfolio   
  • Strong written and verbal communication skills, with a knack for balancing empathy when setting expectations
  • Ability to provide a strong customer experience while continuously providing above and beyond service
  • Knowledge of and enthusiasm for food as a business solution that fosters community, culture, and productivity
“The shared meal elevates eating from a mechanical process of fueling the body to a ritual of family and community, from the mere animal biology to an act of culture.”
 - Michael Pollan
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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