Join ZeroCater!

At ZeroCater, we believe food is one of the easiest, and most effective, ways to build culture in an office. We make it easy for companies to feed their employees delicious, family-style meals and keep exciting snack programs fully-stocked with variety and rotation. ZeroCater has successfully launched our core product, Managed Catering, into 6 markets and are excited to offer Snacks + Beverages to clients in San Francisco. With our $12M in Series B funding, we plan to expand Snacks and Catering nationally to new enterprise and Fortune 500 clients. ZeroCater is changing a $169 billion industry and continues to sustain year over year growth.

Senior Client Success Manager, Snacks

at ZeroCater San Francisco, CA
(View all jobs)

The Senior Client Success Manager is responsible for managing a high-value portfolio of enterprise clients and owning the customer experience from start to finish for the Snacks business. You’ll be responsible for the on-boarding, growth, and retention of your accounts, strategically building relationships while overseeing day-to-day operations for your clients. As a subject matter expert, you will provide guidance to clients on how to get the most value out of our snacks product, and work cross-functionally and with management to ensure clients receive the maximum value of our service. ZeroCater CSM’s are expected to be able to articulate a clear Return on Investment (ROI) to clients in the context of their own business goals. The ideal candidate for this position will be strong at leveraging existing playbooks and guidance, but balance those tools with their own judgment and creativity.

What you will do:

  • Manage a portfolio of ZeroCater snacks clients as their primary point of contact and trusted advisor
  • Identify and initiate renewal and upsell activities to maximize client satisfaction and ZeroCater revenue opportunities
  • Build and maintain relationships with key stakeholders across a client’s organization and serve as their primary expert in snacks and cultural programs
  • Hold recurring check-in calls and on-site visits with clients and lead business presentations based on client needs
  • Collaborate with the sales team to onboard new clients to our service, and with the Food Curation team to ensure client snacks are executed and optimized over time based on client feedback

Qualifications for Success:

  • 2-4 years of account management experience in a subscription or project-based business
  • Proven track record in contract renewal activities and managing/growing a portfolio  
  • Strong written and verbal communication skills, with a knack for balancing empathy with setting expectations
  • Ability to provide a strong customer experience while continuously providing above and beyond service
  • Knowledge of and enthusiasm for food as a business solution that fosters community, culture, and productivity
“The shared meal elevates eating from a mechanical process of fueling the body to a ritual of family and community, from the mere animal biology to an act of culture.”
 
 - Michael Pollan
 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you need assistance or an accommodation due to a disability, please contact us at accommodations@zerocater.com.
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